VoIP Service Providers – What to Look For

This article is for consumers who may be on the verge of switching to digital but are still unsure if they can get similar service as what they’ve been used to with traditional companies. The leap may seem like a big deal. From tangible cables of traditional services, you now have to rely solely on digital signals that may – or may not – be at par with the service quality you’ve been used to. Often, even when digital voice services is a little more affordable than traditional phone services, people still view it with some hesitation.

Different Kinds Of VoIPs

This hesitation is not unwarranted. There are different kinds of VoIPs out there. There are those who can liken themselves with cable companies. These VoIPs deliver good (if not great) quality phone service. Voice quality and reception are clear, and there are hardly any disturbances when two parties talk, regardless of where they are in the world. Here, the voice data travels the net only for a short time at the origin and destination points of the all. The rest of the data travel through the public switched telephone network (PSTN); thus, maintaining audio and connection quality.

And then, there are those companies that are no better than the service provided by free VoIP services, such as Yahoo Messenger and Skype. Here, the connection is peer-to-peer. Thus, data runs through the internet the whole time. This results in unreliable connection and quality. Calls are subject to online traffic and how fast your internet connection is. Usually, many traditional phone users are turned off by the services of these kinds of companies. It is expected that, for them to switch, they should at least get service that is at the same level as traditional phone companies. Switching to digital should never be a step down.

How To Make Sure You End Up with A Good VoIP Service Provider

The best thing that you can do is to do your homework. And then, when the time comes that you’d need to talk to a representative of the VoIP company, you’d know what to ask. Here are some basic questions to keep in mind:

1. How do they route their calls?

2. How much traffic load can their system take?

Of course, it is also best not to forget the other essentials of a good VoIP provider. Your VoIP provider should have 24/7 technical and customer support. This way, if anything goes wrong, you can rest assured that someone is on the issue right away.

Price is also a consideration. However, expect to pay a little more than what you’d have to with cheap VoIPs. In any case, you get what you pay for anyway. You are definitely better off paying the mid- to high-end prices of good VoIP companies – which is still below what traditional phone companies normally charge.

Exposing the Top 5 Myths About VoIP Service Providers

It’s stunning to think about the changes we’ve experienced with communication methods in such a short time. What used to take months with a stamped letter now takes seconds with the click of a mouse or tap of a finger. Unfortunately, as with most things people come into contact with, there are bound to be some critics.

Despite VoIP having proven time and time again that it offers clear benefits in regards to business communications, VoIP service providers have garnered a bad reputation that has kept businesses from experiencing its vast benefits. Some would say this is due to fear of the unknown or a simple misunderstanding of the technology itself.

It’s time to turn this fear of the unknown into growth! That’s why we’re here to dispel the 5 common myths about VoIP.

  • Small Businesses Can’t Benefit

This is an unfortunate myth because its stopping so many small business owners from pursuing a resource that can ultimately save them time and money. We’re not talking a few pennies every month, either; some businesses see 30%-60% savings in annual cost! Although large enterprises have successfully managed to rely on VoIP service providers, small businesses would actually benefit the most! When you’re running with a tight budget and scarce resources, consider VoIP service providers who can offer valuable business communication tools such as auto attendant, call logging, customized caller menus, and more.

  • Unreliability

You wouldn’t run a business without internet connection, would you? Of course not. How would you receive emails, research competitors, and keep in touch with colleagues across the pond? Many VoIP deniers oppose the technology because it is seen as an unreliable resource when in reality, it’s just as reliable as your internet connection. In fact, if you already have an internet connection established in your business right now, then you’re just about ready to start using VoIP. As for dropped calls, call continuity is there to ensure you never miss an opportunity.

  • Call Quality Suffers

This may have been true in the earlier PBX days, but just as businesses themselves evolve and improve over time, VoIP has seen significant improvements since its inception. With a wider range of frequencies for voice data to travel through, congestion is less frequent and adding high-speed internet connection will only make the call quality better.

  • Higher Cost

Gone are the days when you needed to spend a fortune just to add another line of service or expand across locations. These days, VoIP service providers have made it easy to expand your team and business locations without compromising your budget. Most VoIP service providers offer different tiers for the type of services your business currently needs, which saves you money by providing you with the absolute necessary and none of the excess. VoIP is truly a more cost effective telephony method; maybe that’s why millions of businesses are already relying on VoIP service providers for their communication strategy.

  • Installation and Maintenance are a Headache

When you think about a business phone system, you may be picturing a server that needs to be stored in a closet and maintained by a highly-trained (and pricey) IT staff. Thankfully, clunky equipment is no longer needed when implementing a VoIP phone service. Most VoIP service providers offer remote provisioning with their hardware for fast and easy set up. If you decide to purchase phones along with service, all you have to do is connect the phones to the correct ports and watch your phone initialize. In under 10 minutes, you can be up and running with your new office phone; no cabling or heavy equipment needed. As for maintenance, most VoIP service providers have their own IT staff who are responsible for handling software updates.

Renewing Your Trust in VoIP Providers

It can be scary to take the first step towards something you previously thought was bad for business; but if you know someone who is currently using VoIP, ask them about their experiences. What did they like? How did it help their business? If possible, start on a trial period and see for yourself if VoIP is really living up to its hype. Once you’re familiar with the many ways VoIP providers can make a positive impact on your business, you’ll be wondering why didn’t make the switch sooner.

So what should you do when you decide that VoIP is right for your business?

Choosing Between Business VoIP Providers

We’ve established that business VoIP providers bring benefits to businesses of all sizes. If you’re a small business looking to save on costs and time, there is a practical communication technology waiting to be discovered.