Know Your VoIP Phone System With This Helpful Glossary

Have you ever been part of a conversation with a group of people who seemed to be speaking their own language? Perhaps it made you feel left out and it was difficult to connect with the group on a personal level because of what seemed like a language barrier. That’s how jargon can make “average” people feel. All the VoIP phone system acronyms and industry terms only create confusion among certain individuals and makes them feel like outsiders, increasing the communication gap between a service provider and its consumer.

This is why we are providing you with a glossary of the essential terms used by VoIP providers so you can meet VoIP agents and telecom experts at least half way. Before we get in it, however, lets clarify what the difference is between VoIP, IP, and Cloud telephony.

Simply put: there really isn’t much difference. VoIP, IP, and Cloud (or cloud-based) are essentially synonymous. All of these use an IP network which digitizes communication data, like voice, creating packets of data and sends these packets of data between different endpoints. Using this method has been known to be more cost effective since data packets can be transmitted on shared lines without the PTSN tolls (keep reading to learn what PTSN is).

This glossary was made with the average business owner in mind. Since the way businesses communicate is changing to match the technological advances of today, we want to help you stay up to date on the terminology you might hear over the phone when speaking to VoIP service providers.

Here are some other helpful words to help you better understand the agents of your current cloud business phone service provider

VoIP Glossary

ATA: Analog Telephone Adapter. This allows analog users to connect their traditional phones and fax machines to a VoIP network. Turn your fax machine into a virtual fax machine with an SPA112 ATA from Cisco.

BYOD: Bring Your Own Device. Many VoIP phone system providers make it easy to switch providers by allowing users to use their existing communication hardware. If you already have IP hardware, you can experience even more savings.

DID: Direct Inward Dialing. DIDs are phone numbers where you can allocate multiple phone numbers associated with one or more phone lines so that each employee can have their own number without requiring a separate phone line. DIDs eliminate additional costs and the occurrence of busy signals.

IP Phone (a.k.a. VoIP Phone): Digital telephone that uses an internet connection to transmit calls. IP phones are not necessarily a requirement to use your VoIP phone system since many offer plans that can be used with your mobile phone.

IVR: Interactive Voice Response. An IVR allows a computer to interact with callers and identify where to route the callers based on a selection callers make in the prompt menu. For example, if your VoIP system has a custom greeting that lets callers choose between speaking to sales, marketing, or billing, the caller will be routed to a specific endpoint ((individual or department) based on their selection.

Jitter: variations in packet arrival time, meaning the call quality sounds choppy.

Packet Loss: if your voice is transmitted as a “data packet,” then packet loss just means that that piece of data was unable to reach the desired endpoint. This typically happens because of network congestion and causes jitter.

PoE: Power over Ethernet. PoE means that data connection and electrical power are provided by a single cable to deliver functionality to devices, including IP phones. With PoE phones, the device can be connected to a desktop and wall jack to create a complete path for voice and data media.

LNP: Local Number Portability. If you are going to be porting your number from one provider to another, you will need to fill out an LNP form in order to reassign your number.

PBX: Private Branch Exchange.

PSTN: Public Switched Telephone Network.

Softphone: software that gives you the ability to make telephone calls using your computer via an internet connection. This can also be an app on your mobile phone that allows you to use your mobile as a business communication device.

Virtual Number: Another way of saying DID, a virtual number is not associated with a telephone line and is usually used to forward incoming calls to pre-set telephone numbers. Virtual numbers can be used for virtual service, marketing campaigns, and other business purposes.

VoIP: Voice over Internet Protocol

VoIP Service Providers that Speak Your Language

Regardless of the size of your business and what type of products and services you provide, you can benefit from VoIP service providers and the touted features they offer. Although VoIP is not perfect and may not suit everyone, it is a solution that many business owners across the country have implemented without hassles. See for yourself with tailored VoIP solutions.

You don’t have to speak like a VoIP agent to enjoy the powerful, productivity-boosting features; however, now you can keep up with some of the most common terms and be better prepared for your next conversation with VoIP service providers.

Why You Should Be Investing in the VoIP Business Phone System

To run your business efficiently you have to have a seamless communication system which helps in offering best in class customer service to the customers. You should be able to get timely updates, calls and notification of any development related to the product, service, dispatch & delivery, order generation, enquiry, purchase order, vendor communication and others.

A VoIP business phone system which essentially is a cloud based phone system can help in giving a boost to your productivity as well as the customer service to a great extent. Here are some of the reasons which will compel you to make a move towards the new age VoIP system at your office.

1. It is cost effective than any other means

Traditional phone systems are not just lacklustre and inept in handling in modern communication needs but they also happens to be expensive when compared to a VoIP system. You can choose from multiple VoIP plans at varied price points with varying features to suit your business needs. Herein you get the chance to use multiple services like traditional calling minutes, internet facility without the need of investing in additional hardware or software.

2. Scale up and down as per your business needs

The best thing about the VoIP business phone system is that it is highly scalable. You can easily scale up and down in order to serve your rising or decreasing workforce or business need without any hassle. It is ideal both for a start-up which has a small workforce but needs reliable and robust communication system in place to lead the business towards of progress and other hand large scale business will find it beneficial in quickly scaling and downsizing as per their business forecast.

3. Now access your phone system from anywhere any time

A VoIP system is known to offer extreme flexibility to the communicational needs of the business. This system is accessible via internet which means you can make call or manage your system but you need to possess a reliable internet connection. You will be able to work remotely from anywhere in the world and a keep track of the work proceeding with ease and simplicity.

4. Customize the phone system as per your business needs

With a VoIP system everything is done via internet which allows you to expand its functionality as per your business needs. It can be easily integrated with other programs and doesn’t even require on-site maintenance if something goes wrong. It should be noted that technology made used in the VoIP business phone system is hosted right into the cloud while it is managed by a provider which are responsible for its maintenance.

VoIP business phone system providers are known to provide timely system upgrade which helps in bringing best of the features and up-to-date technology to the phone system at any given moment.

Refurbished VoIP Business Phone System Is Cheap And Reliable

The VoIP or the Voice over Internet Protocol cloud technology offer the sophisticated phone systems that you need for your small business or office needs with a limited number of employees. The VoIP phones offer a range of features like the virtual receptionist option, the voicemail, conference calling music on hold and much. But unlike the traditional phone systems, these are not as expensive and also are easy to install requiring less wire too. Since they are run by the cloud-based technology, they entail less hardware installation and thus less setup cost apart from the zero maintenance cost.

Simple internet phones

All you require to install a VOIP business phone system is the internet access and the IP phones. The first step involves signing up for the service that has to be completed by the member of the team that is installing the system for you. Most of these companies will have the phones pre-figured for you when you order them and explain your exact requirements to them. Subsequently, they will ship the phones to you that should ideally arrive within seven working days following which the easy setup begins.

The original hardware

Once the phones are customized and configured, you will only have to plug them on and embark on the activation service and restart them once. When you want only the best and at reasonable prices, the best you can do is to opt for the Cisco IP phone system that are refurbished, but maintain the same quality as the original CISCO hardware. Those that setup and maintain these systems are the same people who are a part of the authorized training labs for the various programs for the official CISCO examination.

Customized and pre-configured

The configuration that all small business and office business telephone systems have are identical cookie cutters that run the systems. Only small improvisations are enough for individual customization. The technical guides on the phone will help you to set up the phone at your office that will have just he functions that you need. You can have the extensions that you need for each employee with the personalized number that will help you in streamlining your internal as well as external line of communication.

Managing your personalized system

With the CISCO refurbished systems, you will have facilities like using their computer for calls and manage a line of direct communication with the internal staff as well as engage in video conferencing if needed. Since these systems come from the professionals that manage such systems, you will not have to worry about maintaining them either. This type of refurbished system will not just cost you less while buying but also save the expenses of the technicians having to come to your office and install them that is chargeable on an hourly basis.