Business VoIP WebRTC SoftPhone

One of the reasons enterprises prefer VoIP is because it can support practically any device as long as it has a microphone. An SIP endpoint can be an IP desk phone, cell phone, computer with a headset or built-in mic or even tablets. Employees who sit at a workstation all day generally use a softphone to make calls. It allows employees to communicate both within and outside the organization.

However there are few solutions that cater to a business wanting to provide an easy way for potential or current customers to contact them. Nowadays consumers prefer to contact businesses through Facebook, Twitter or the company website. If a user wants to contact you while browsing online, they generally have to hunt down the number and use a phone to call. Wouldn’t it be easier to provide a simple button which the customer can click to be immediately connected to a sales/customer support agent?

For example, clients can click an InstaCall button to be automatically connected to a designated VoIP number. Callers can be directed to an automated receptionist or a call center group. You can even put up multiple buttons with different numbers so that customers can be connected to the sales group or customer service team depending on which page they are on.

The service allows you to capture related information such as user accounts (if they are logged in) or the name of the product they were looking at when they called, so that no time is wasted in requesting information repeatedly. In many cases, a video call can solve an issue much quicker than a traditional voice call since the customer can show the problem directly to the support rep. Few people like calling customer support but using instant video calling can impart a measure of personalization to the process.

Implementation is extremely easy and you just need to incorporate a code snippet into your website. There is no need for separate infrastructure or protocols to be set up. Video calls are encrypted end-to-end ensuring that cyber criminals cannot steal information or eavesdrop on conversations. Best of all, it’s is powered by WebRTC which means that there is no need for customers to download and install plug-ins or additional software.

Today’s consumers demand quick and effective solutions to their problems and organizations using VoIP can provide exceptional service, building a brand image and gaining market share in the process.

5 Reasons VoIP Is Necessary to Advance Your Business

If you haven’t made the switch to a VoIP Phone System, what are you waiting for? The time is now to set your business ahead of the rest. VoIP will soon be replacing all business land lines because of all the vast opportunities you have with these systems. Not only are they the wave of the communications future but they also save you money. I’ve listed for you some reasons why VoIP is the answer to your business needs.

Save Money – This one has to be a no brainer, the more money you save by using a VoIP Phone System instead of traditional phone lines, the more you can invest back into your business (or your pocket). VoIP Systems are exceptionally less expensive that traditional phone systems and your phone bill can be completely eliminated.

Efficiency – In today’s business world we want things bigger, better, faster, and stronger how else are we going to get ahead of the competition. Well VoIP Systems do just that, with this technology your phones are now integrated with your computers and from there the possibilities are endless. For Example, you could tie your VoIP Phone System in with your CRM and when a customer calls in all their information pops up right in front of you. Saving you valuable time and opening up opportunities for up-selling.

Metrics – I don’t know if you know this but numbers don’t lie, that is why Big Data is so prevalent in all industries. Business owners what to know if what they are doing is working or maybe what each sales rep is worth to them. So much information and projections can be gathered from the metrics of what goes on, on the phone. Call times, call amounts, down time, etc. the list goes on. With a VoIP phone system you can have a custom wall board tracking any and all information from your phone systems and to take it one step further you could even tie that into your CRM and now we are talking about reports you can only dream of.

Mobile – We all know that in many cases work isn’t over when you leave the office, more and more people are making themselves available to clients well after business hours. The best a traditional phone system can do is forward your calls to your cell phone. Want to know what the best a VoIP Phone can do? I don’t have the time to list it all! Most VoIP Systems come with a mobile app that allows you to have many of the features you use on the office phone, as well as video conferencing.

Looks Aren’t Everything – Who are we kidding, of course looks mean something and now with all the new bells and whistles that VoIP Phones come with your office will be looking quite sleek. Many phones come standard with a nice screen that you can put your own background on and even nicer phones come with a 7″ touch screen! With additional accessories like headsets and Bluetooth plugins your office will be looking sharp.

Pros and Cons of VoIP For Small Business – Is it Right For You Or Not?

VoIP in a business environment can work very well. A lot depends upon your existing network though. If you have an overly secure network with a lot of traffic then expect the quality to fall. Try and keep your voice traffic on a different network to your data and remember that VoIP/SIP is not as secure as traditional telecoms.

First some of the benefits…. VoIP systems often cost less for recurring maintenance than traditional PBX equipment and are easier to configure when applying moves, adds, and changes. Incidentally, there is normally no configuration change required to move an extension in a VoIP network. Many VoIP systems also let you use the Internet for your outbound calling, which can reduce your long distance bill and displace the cost of a PRI or analog trunk circuits for access to the public telephone network. VoIP also enables Unified Messaging, which integrates email, voice mail, IM, and calendaring.

However there are some drawbacks….. IP phones are more expensive than traditional analog phones and have more stringent requirements for the network to support them than standard email and web surfing. While VoIP systems do generally have a more intuitive interface than traditional PBX equipment, in a company of 20 you’re not likely to see much turnover I would expect.

Additional drawbacks are:

– Voice quality (not all your calls will be as clear as a traditional analog line).

– Reliability. If your Internet or System Network goes down you are left without computers and a phone system.

– Basic Features are sometimes billed a la cart and can end up costing you more per user then a traditional phone system.

– Hosted VoIP solutions require you to buy the phones (and associated routers) and then bill you every month for the service. Where as a phone system (with all its equipment) can be financed over 3 – 5yrs and then you own the equipment and system features & service.

The best approach for determining the viability of such a move would be to have a cost analysis performed for each option and look at the total costs and system benefits, up front, at year five, and beyond.

For a small company, these are conditions that generally would indicate a possible business case for VoIP:

– Your company has multiple sites and pays for Wide Area Network circuits to connect those sites together as well as PRI circuits or Centrex lines for PSTN access.

– You have a number of “remote workers” who work out of remote/home offices, and the company pays for their home phone and long distance as well as their Internet access.

– Your company spends a significant portion of its technology budget on long distance or international calling.

– Your company has high turnover and/or personnel are constantly changing offices.

– Integration of unified messaging and/or advanced calling functions such as on-the-fly conference calls would allow your company to conduct business much more effectively, so much so that it would positively impact your bottom line.

– Your company is getting ready to move to a new facility and would have to pay to run cable.

Outside of those, I would say VoIP may not be your best choice. One option worth considering is a gateway that services traditional analog phones, but converts the call to VoIP when calling external numbers.

Don’t get me wrong I love working with VoIP, but if your current system isn’t broken or costing you an arm and a leg to maintain it, you may not need to upgrade.