Making the Pitch for VoIP Hosted PBX

When developing your proposal for upgrading to VoIP, I’m sure you were smart and included the obvious pros: cost savings, flexibility, and portability. These benefits are great, but stakeholders tend to worry about other issues. Having answers to the following three questions can help your case for implementing VoIP hosted PBX.

What Will Our Clients Think?

Many non-technical business owners consider technology a necessary evil. They realize that advancements in technology can make business function better and with more productivity. The “evil” part for some business owners is the perception of switching to a new technology. In regard to hosted PBX VoIP, business owners are very concerned about how their customers perceive digital answer systems. In the traditional scenario, a business has a receptionist to answer each and every call. People like and have become accustomed to hearing a human voice at the other end of the line.

For small operations with two or three departments, an auto attendant should not provide too much annoyance. An auto attendant, also referred to as a digital receptionist, is an answering system that offers callers a menu of options for making their desired connection, and routes the call to that endpoint. Businesses can usually customize the auto attendant to fit their needs.

If your business has more than a couple of departments, the concern about call answering being impersonal may be legitimate. If the business wants do without a human voice to answer each and every call, you will have to convince them that auto attendant is the best way to go. This really isn’t a difficult feat. The following are just a few of the benefits of using auto attendant:

  • Always Available – You can set up an auto attendant to answer your calls 24 hours, 7 days a week. Client calls are always answered.
  • Never Overloaded – The auto attendant is capable of responding to and routing multiple calls at once. Customers are never on hold for very long.
  • Professional – You can customize the auto attendant greeting.

Is VoIP Stable?

Businesses rely on the satisfaction of their clients to stay in business. Securing client relationships hinges on every part of business-clients can experience one issue with a business and swear never to do business with them ever again. We all understand the frustrations of phone quality issues. The quality issues that are common with VoIP phone service tend to be associated with residential-class VoIP service. Business-class service providers typically implement extra quality measures to ensure call quality remains stable. Quality of Service (QoS) is an example. VoIP service providers that integrate QoS employ a monitoring system that constantly inspects the network connection and ensures that priority traffic takes precedence. Of course, you should also emphasize your own knowledge of VoIP and the ability to choose a service provider that meets the needs of the business.

Is VoIP Secure?

Since VoIP occurs over an Internet connection, business stakeholders are justified in worrying about confidential information being exposed to unscrupulous individuals. Just as using your desktop to connect to the Internet has risks; using a VoIP phone system can open your business up to attacks from devious network malefactors lurking about networks. Protecting your data is serious business and the assurances you can offer should be tied to the service provider you choose. VoIP service providers are very aware of security issues and many are making notable efforts to lessen the risk of an infringement of your privacy. Most Business Class VoIP service providers are typically capable of mitigating common VoIP security issues such as phreaking, eavesdropping, SPam over Internet Telephony (SPIT), and identity fraud.

Class5 Softswitch and VoIP Billing to Productively Handle Residential and Commercial Communication

Most telephony switches presented today are essentially focal gadgets in an information transfers system utilizing programming on open gauges equipment, having gone from live administrators to computerized equipment gadgets. These VoIP switches have incredibly lessened cost and expanded usefulness to a degree that we are just starting to know & get it. Class 4 Soft switches were utilized between nearby workplaces trades and transporters or bearer to bearer to keep away from the high expenses of long-separation calls through PSTN. Class 5 Soft switches, then again, can course even PSTN phone calls, making them a perfect answer for offer End Users. Be that as it may, in view of the association with the end clients, Class 5 definitely has the components and elements of a PBX which are progressively a piece of Unified Communications.

Softswitch affiliates telephone, PC Desktop, Smartphones and different gadgets to each other. It serves as an entrance server or media gateway for VoIP calls. It is utilized to handle retail or private calling activity. There are numerous elements of Softswitch arrangement which can make it a complete solution for retail calling service suppliers.

Features of Class 5 Softswitch solution are listed below:

  • Client renovated admin /user portal
  • Interactive Voice Response [IVR]
  • Call Conferencing
  • Call Authentication
  • Accounting
  • Billing
  • Live Call Report
  • Pin to Pin balance transfer instantly
  • SMS Features with SMS Billing
  • Mobile Top-Up
  • Real-time measurement of server status
  • Automated alerts
  • Required action performance in case of threat
  • CDR (Call Details Report)
  • Many More

Softswitch can be the point to begin your own particular VoIP business. Utilizing a class 5 Softswitch you can deal with private & retail call activity. You can undoubtedly give calling services to end clients with the superb quality. Most VoIP provider companies help you to plan, create and introduce such custom Softswitch. They likewise give bolster services as and when needed. Here are some advantages which makes switch very favorable to any VoIP users.

Advantage of Class 5 Softswitch:

  • Effortless and instant start of your own VoIP Business
  • Remote installation
  • Sublimate Performance
  • No need of spare investment
  • Easy to Use and sustain updated

In VoIP, markets have lots of VoIP companies which provide Class 5 Softswitch for  clients. If you are looking for a Highly Effective Softswitch which can be rational with your own requirements, then choose any reliable and cost effective VoIP switch provider and set your VoIP business as per your own choice.

Change Management for You VoIP Telephone System!

For the end user company, the single most challenging aspect of managing a VoIP deployment is the issue of “change management” and technical support. The average VoIP deployment today is going to challenge both the system administrator and the technical service and support team. Today, not only is the technology moving faster than your staff can digest, it touches so many other aspects of your enterprise that is difficult to employ one person that can do it all. From computer networking, to virtualization, Microsoft server and desktop software, data center practices, to disaster and business continuity strategies, technical support has become a challenge for every company big or small.

Remember shopping for that new VoIP system? Did you seek out a partner that had the required technical depth, or where you shopping for the low cost equipment provider? It is post sale support where you find out just how much that system really costs! Consider your next ShoreTel upgrade from Version X to Version Y. Do you have a change management process in place? Does your partner? Change and Configuration Management are as essential to the maintenance and ongoing technical support of your VoIP solution as project management was in the initial installation. What tools are in place to manage configuration interdependencies in your voip deployment, as it can get very complex very quickly.

For example, what version of Microsoft Server are you running? Is it 32 or 64 Bit? Is it running on hardware with sufficient memory, NIC cards, processors and storage capacity? Has it been virtualized? What version of hypervisor are you running and will your new ShoreTel version require you to upgrade your virtual operating system in addition to your ShoreTel server software? How many servers are there to upgrade besides the HQ server and any DVM’s? Are they all the same OS version or are some 32 bit and other 64? What about the application servers, like the recording server? What happens when the recording server cant be upgraded to the required new OS bit size to support the new ShoreTel version? How about that VPN server?

We haven’t even discussed desktop systems yet? Vista, XP, Windows 7/8? Do we have 32 bit or 64 bit or a combination? Any Mac computers in the mix? Browser compatibility alone will drive a grown man to drink! Microsoft Office 2003, 2010, 2012? Outlook? Exchange Integration? Active Directory? Sales Force Connectors? Will the new version obsolete any hardware? Require new hardware? Do we have custom integrations to worry about? Is TAPI a requirement for any of these applications? How will the latest version of SIP impact the deployment? Apple, Android, Wireless, Mobility?

The list of interdependencies is exhaustive and planning an upgrade requires careful consideration and planning. Not only do you need a clear statement of work, a detailed task list, but also a “fall back” plan. Is the maintenance window wide enough? Has the User Group been informed? Configuration Management is a precursor to Change Management and both disciplines requires a great deal of planning and tracking.