Is VoIP Reselling a Profitable Business?

As it is a known fact that VoIP resellers feature lower down the hierarchical order of VoIP business, there arises a question whether they can make a good profit margin while extending their services to end users. The answer is a big “YES” as it opens up potential business opportunities for them which most fail to comprehend.

No matter at whichever level you are tagged on in the VoIP business hierarchy, you can still make a fortune with the kind of services you’re enabled to offer to your subordinate levels. So, as a reseller you can scale up your business growth efficiently only if you’re able to ensure seamless business run as indicated below.

Expand your business boundaries

Most resellers focus on transmitting VoIP services from retailers to end users or other resellers. Apart from this, you will have to concentrate on different set of end users such as call centers, educational institutions, small and mid-sized businesses, etc., which can guarantee good returns in order to make your business more competitive. Thus, expansion of business is possible through VoIP reselling for your increased revenue generation.

Choice of Routes

Generally, the voice call quality through VoIP depends on the internet connection as well as the routes subscribed by VoIP service providers/retail VoIP providers. Though nothing can be done with respect to internet connection by them, they can definitely manage the routes with the help of softwitch based on the number of concurrent calls it can process. The routes can be classified as:

  1. Standard Routes: The voice quality is always standard in nature with any number of concurrent calls.
  2. Premium Routes: The voice quality is crystal clear irrespective of the number of concurrent calls.
  3. Grey Routes: The voice quality dips as the number of concurrent calls increases.

Thus, as a reseller you should be aware of these route choices so that you can accordingly seek them from your wholesaler. A softswitch can help you make the combinational choice of these routes to ensure decent voice quality for your end users while bringing more profits to your business. So, see that your wholesaler has a robust softswitch that has this provision.

Advanced Softswitch

As mentioned, the role of softswitch is very critical for successful VoIP reseller business. Most softswitches don’t support billing functionality so it will pose a big problem for you to track customer transactions/accounts and bill them accordingly leading to ineffectual customer service. This will eventually result in huge loss for your business as there would be no transparency in tracking the balance talk time. Hence, an advanced wholesale softswitch that also supports billing functionality has to be procured from your wholesaler to ensure risk-free business environment.

In addition to above, ensure that the SIP clients provided by your wholesaler support advanced features such as Video Conferencing, SMS, Instant Messaging, Call Transfer, File Sharing, etc., in order to provide seamless VoIP services to end users.

Advantages of VoIP Over Traditional Telephone Services

Before the technology improved with the Internet that allowed faster data speeds with broadband services, the idea of voice over the Internet was only a dream. Our only option was the regular Plain Old Phone Service (POTS) provided over expensive copper wire.

Regular phone service usually doesn’t include many features. Even long distance requires a separate account with a long distance carrier at additional expense.

If you have Internet service from a cable company then you may be able to get phone service from them too. This is known as VoIP. It stands for Voice over Internet Protocol.

The VoIP phone service comes through your cable rather than the old copper wires. The cable company will supply you with a special telephony modem.

A telephony modem includes an Analog Telephony Adapter (ATA) built into it. This Internet modem has one or two phone jacks in addition to the usual Ethernet jack for your computer.

Features Included with VoIP

VoIP services usually include most of the technologically available features at no extra cost. Features such as the following are free with most VoIP services.

  • Call-Waiting
  • Caller-ID
  • Three-Way-Calling
  • Call Blocking
  • Call Forwarding
  • Distinctive Ring for VIP Callers
  • Long Distance (Usually to all 50 States in the USA, plus Puerto Rico)

One Important Disadvantage

If you have a power failure, your modem will not work and therefore your phone service will be knocked out.

You could connect your modem to an Uninterruptable Power Supply (UPS) that provides power for an hour or two if you are in an area that is prone to losing electricity. In addition, your cable provider might even include a feature to forward calls to your cell phone in case of a power outage.

This can be enabled and controlled by you via a web login portal. The features listed above can also be controlled from your web portal.

Additional Line at Low Cost

If you only have one phone line, you use only one jack. However, you can have two numbers. The monthly cost for the additional line is very small compared to two-line service over copper lines.

There are two reasons why the cost is low. There is no need to run additional cables, and the central office support for an additional line does not take up any additional resources.

Internal Wiring

Connecting the phones throughout your home still requires copper wire. However, you probably already have this from your existing phone service. All you need to do is have the wires terminate at the location where your Internet Telephony Modem will reside.

You simply connect this wire to the telephony modem. The connection is made with the standard RJ-11 jack that you use with your phones.

If you have two lines running through one wire, it uses the same looking jack at the end, but this is known as an RJ-14. The inner two pins carry line 1 and the outset two pins carry line 2. In this case one of the jacks in the modem is used. You’ll notice that one of the jacks is labeled L1/L2 and the other is labeled just L2.

Final Remarks

The technology has been improved in recent years with the advent of better data compression techniques. It even provides better quality sound due to the use of digital transmission.

Long Distance can be included free, and overseas at low-cost, because the service takes advantage of the Internet satellite infrastructure that’s already in place around the world.

VoIP definitely is the wave of the future that is here now.

Complete VoIP Package – A Game-Changer for Your Business

Over the last few years, VoIP (Voice over Internet Protocol) has taken over a considerable portion of the telecommunication market. It has become remarkably popular in the realm of business communication. Be it any scaled sector, it has proven to be a real game-changer.

Today, the immense popularity of a VoIP system has made it compulsory for the enterprises to use it. And as a result, even the providers have to come up with high-quality VoIP solutions with advanced features. Generally, individual solutions can be hired according to the communication requirements of the company. But these days, businesses are more likely to hire complete VoIP package which covers all the solutions.

Let’s have a look at what such packages normally include:


In a telecommunication network, Softswitch is the core device that connects phone calls from one line to another. It provides an effective passage of data and voice for the conference calls. More useful for VoIP service providers, Softswitch is best for handling call routing, signaling and much more.

PBX System

PBX (Private Branch Exchange) system is an important part of a complete VoIP package. It supports the whole local and remote business communication. Using a single network; PBX system offers voice, video and multimedia sharing. Enterprises have more increasingly started to adapt it because it helps users to connect from anywhere and at any time.

VoIP Billing

This software is generally useful to collect and calculate the billing details, producing invoices of calls, online payment gateways and other relevant processes. It also helps monitor the sales data and update the financial history. Due to its easiness and unique usefulness, VoIP Billing is well anticipated among the businesses.

VoIP Mobile Dialer

This simple application can be installed on the mobile phones to make VoIP calls. With Mobile Dialer, users can make national or international calls at very cheap rates. They can also send SMS/IM with great ease and at lower rates. This is how a VoIP Mobile Dialer can reduce the telephony expense of an enterprise to a great extent!

Wholesale VoIP

An integral part of the international business communications, Wholesale VoIP is mainly for the service providers offered by the wholesale carriers. By enabling the users to enjoy telecommunication over the internet, it has contributed a lot to the VoIP business revolution.

Usually, businesses hire selective solutions from the entire range of VoIP solutions according to their communication needs. And VoIP service providers cost them on the basis of those hired solutions. But if the overall calculation is made, it is advisable to hire complete VoIP package which includes all the telephony related services. This way, an enterprise can even make the international and national calls, route the calls, automatically collect the bills, arrange video and web conferences, support the remote communication needs and do a lot other things more quickly and easily.

A complete VoIP package not only enhances the communication and collaboration of a business, but also surprisingly reduces the overall business expense. This way, a business can grow by leaps and bounds because the time and manpower is going to be saved and at the same time, the expenses are going to be reduced. In a nutshell, it will prove as a real game-changer for the business!